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Legal Document

Privacy Policy

Last updated: April 12, 2026  ·  Operated by Cleopargan LLC

This Privacy Policy describes how NightDesk, operated by Cleopargan LLC ("we," "us," or "our"), collects, uses, and protects the personal information you provide when you visit nightdesk.agency or contact us through our website. By using our website, you agree to the practices described in this policy.

We take your privacy seriously. We do not sell, rent, or trade your personal information to any third party. Period.

01

Information We Collect

We collect only the information you voluntarily provide to us through our contact and demo booking form. This may include:

  • Your full name
  • Your email address
  • Your property name and approximate size (number of rooms)
  • Your property type (boutique hotel, B&B, café, resort, or other)
  • Any message or description of your business challenge you choose to share

We do not collect payment information directly. All payment processing is handled by Stripe, Inc., a PCI-DSS compliant payment processor. We never see or store your card details.

02

How We Use Your Information

The information you provide is used solely for the following purposes:

  • To respond to your inquiry or demo booking request
  • To schedule and conduct a free 30-minute demo call via Calendly
  • To send you a proposal or onboarding materials if you choose to become a client
  • To send occasional service-related communications (e.g., setup updates, invoices)
  • To improve our website and service offering based on aggregated, anonymised feedback

We will never use your information for unsolicited marketing without your explicit consent, and we will never share it with third parties for their own marketing purposes.

03

Cookies and Analytics

Our website uses minimal, privacy-respecting analytics to understand aggregate visitor behaviour (e.g., page views, session duration). We use Umami Analytics, a GDPR-compliant, cookie-free analytics tool that does not track individuals, does not use cookies, and does not share data with third parties.

We do not use Google Analytics, Facebook Pixel, or any other third-party advertising or tracking technology on this website.

04

Third-Party Services

To operate our service, we use the following trusted third-party platforms. Each has its own privacy policy governing how they handle data:

  • Web3Forms (contact form processing) — web3forms.com
  • Calendly (demo call scheduling) — calendly.com
  • Stripe (payment processing) — stripe.com
  • Chatbase (AI chatbot infrastructure) — chatbase.co
  • Zoho Mail (business email) — zoho.com

When you interact with these services (e.g., booking a call via Calendly or making a payment via Stripe), their respective privacy policies apply to the data you provide on their platforms.

05

Data Retention

We retain your contact information for as long as necessary to fulfil the purpose for which it was collected — typically for the duration of any active client relationship, plus a reasonable period thereafter for accounting and legal compliance purposes (generally no longer than 3 years).

If you request deletion of your data, we will remove it from our active records within 30 days, subject to any legal obligations to retain certain records.

06

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • The right to access the personal data we hold about you
  • The right to correct inaccurate or incomplete data
  • The right to request deletion of your data (right to be forgotten)
  • The right to object to or restrict certain processing of your data
  • The right to data portability (receive your data in a structured, machine-readable format)
  • The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

07

Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS (TLS encryption). Access to any stored contact data is restricted to authorised personnel only.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

08

Children's Privacy

Our services are directed exclusively at business owners and hospitality professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

09

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NightDesk — operated by Cleopargan LLC

United States of America

[email protected]
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